Business Policy

1.Our Business Values

At Cublya Labs, we are guided by a few core values that define how we build and operate our products:

• Ownership: We build and operate our own products, and we make the decisions we'd make for something we own.
• Integrity: We operate with honesty, transparency, and clear trade-offs in all our dealings.
• Craft: We optimise for the version of the product that's still running and maintainable in two years.
• One team, end to end: Design, engineering, AI, and strategy under one roof, with no handoffs to drop the ball.

2.Engagement Onboarding

Our onboarding process is designed to establish a strong foundation for a successful partnership:

1. Initial Conversation: We start with a discovery session to understand your goals and requirements.
2. Proposal: We provide a proposal outlining scope, timeline, deliverables, and pricing.
3. Agreement: Upon approval, we formalise the partnership with a service agreement.
4. Kickoff: We align expectations, introduce the team, and establish how we'll communicate.

3.Payment Terms

• Fixed-price engagements typically require an upfront payment, with the remainder due against agreed milestones.
• Ongoing retainer work is billed monthly, with payment due within 14 days of invoice receipt.
• We accept payment via bank transfer and other electronic payment methods.

4.Project Workflow

Our engagements typically follow these phases:

1. Discovery & Planning: Research and planning to establish requirements.
2. Design & Prototype: Design concepts and interactive prototypes for review.
3. Development: Implementation of approved designs and functionality.
4. Testing & QA: Testing for functionality, performance, and usability.
5. Launch: A controlled, systematic release of the final product.
6. Post-Launch Support: Ongoing maintenance as specified in the agreement.

5.Communication

• You have a dedicated point of contact for the engagement.
• We hold regular status check-ins based on the project's complexity and timeline.
• We aim to respond to communications within three business days.

6.Revisions

• Minor revisions within the agreed scope are included.
• Major changes to the approved scope may require additional time and cost, documented and approved before implementation.

7.Confidentiality

• Non-disclosure agreements are available for all engagements.
• Client information is never shared with third parties without explicit permission.
• We implement security measures to protect client data and intellectual property.

8.Termination

• Either party may terminate an engagement with 30 days' written notice unless otherwise specified in the contract.
• Clients are responsible for payment of all work completed up to the termination date.
• We provide a professional handover of all completed work to ensure continuity.

9.Contact Information

For questions about our Business Policy, please contact us at hello@cublya.com.