Cublya - Your Digital Agency

Last Updated: May 13, 2025

1. Our Business Values

At Cublya, we are guided by core values that define who we are and how we conduct business:

Excellence: We strive for excellence in everything we do, from the quality of our work to client interactions.
Integrity: We operate with honesty, transparency, and ethical conduct in all our dealings.
Innovation: We embrace innovative thinking and continuously seek to improve our services and processes.
Client-Centric: We prioritize our clients' needs and focus on delivering results that exceed expectations.
Collaboration: We believe in the power of teamwork and partnership, both internally and with our clients.

Our client onboarding process is designed to establish a strong foundation for successful partnerships:

Initial Consultation: We begin with a thorough discovery session to understand your business, goals, and project requirements.
Proposal: Based on the consultation, we provide a detailed proposal outlining scope, timeline, deliverables, and pricing.
Agreement: Upon approval of the proposal, we formalize our partnership with a comprehensive service agreement.
Kickoff Meeting: We schedule a kickoff meeting to align expectations, introduce team members, and establish communication protocols.
Project Setup: We set up project management tools, timelines, and regular check-in schedules to ensure smooth collaboration.

Our standard payment terms are as follows:

Fixed price projects typically require a 40% upfront payment, with the remainder due upon project completion or as specified milestones.
Ongoing retainer services are billed monthly, with payment due within 14 days of invoice receipt.
We accept payments via bank transfer, credit card, and other electronic payment methods.
Late payments may incur a fee of 1.5% per month on outstanding balances.

Our typical project workflow follows these phases:

Discovery & Planning: In-depth research and detailed planning to establish project requirements.
Design & Prototype: Creation of design concepts and interactive prototypes for review and approval.
Development: Implementation of approved designs and functionality according to specifications.
Testing & Quality Assurance: Comprehensive testing to ensure functionality, performance, and usability.
Deployment: Launch of the final product in a controlled, systematic manner.
Post-Launch Support: Ongoing maintenance and support as specified in the service agreement.

We believe in open and regular communication:

Each client is assigned a dedicated project manager as their primary point of contact.
Regular project status meetings are scheduled based on project complexity and timeline.
We utilize project management tools to provide clients with real-time updates and documentation.
Response time to client communications is typically within 24 business hours.
Emergency support contact information is provided for urgent matters.

Our approach to revisions and changes:

Minor revisions within the agreed scope are included in the project fee.
Major revisions or changes to the approved scope may require additional time and cost.
Change requests are documented and approved before implementation.
We provide clear communication about potential impacts to timeline and budget for any requested changes.

We maintain strict confidentiality regarding all client information:

Non-disclosure agreements are available for all client relationships.
Client information is never shared with third parties without explicit permission.
Our team members are trained in data protection and confidentiality practices.
We implement security measures to protect client data and intellectual property.

Our commitment to quality:

All deliverables undergo rigorous quality assurance testing before client delivery.
We adhere to industry standards and best practices in all our work.
Regular code reviews and design critiques are part of our internal processes.
We provide warranties for our work as specified in individual client agreements.

Our approach to contract termination:

Either party may terminate the agreement with 30 days' written notice unless otherwise specified in the contract.
Clients are responsible for payment of all work completed up to the termination date.
Upon termination, we will provide all completed work and associated files as specified in the agreement.
We offer a professional handover process to ensure continuity of your project.

Our commitment to sustainability:

We strive to minimize environmental impact through digital-first operations and reduced paper usage.
We promote remote work options to reduce commuting and carbon emissions.
We select environmentally responsible vendors and partners where possible.
We regularly evaluate and improve our sustainability practices.

For questions about our Business Policy, please contact us at business@cublya.com.